When your Merchant Account setup is completed with Chase you will receive two activation emails from Chase Paymentech with the subject line saying, "Welcome to Chase Paymentech - {Your Company Name} or ASR Complete: {Your Company Name}".

One of these emails has a Word Document attachment (.doc or .docx). Forward these emails (make sure to include the attachment, if applicable) and send it to setup[at]ideposit.net. You will be contacted via email with how to complete your setup with iDeposit.net. (setup on our end usually takes less than 1 hour during business hours)

1. Check the Mobile App FAQ
2. Submit Support Ticket
3. Call 626-344-2323 between 8am and 5pm PST Monday - Friday.

If you have a Facebook account and would like to share your ideas about features we should add to our Mobile App, please comment below.

During more recent certifications, several processors (such as Chase Paymentech) added a new requirement for purchase cards and amex transactions. This regulation requires your ZipCode to be on file.

If you are getting the following error message, follow the resolution below.

ERROR MESSAGE

Settle Batch # 'NNN' FAILED, ttid 'NNN': shipzip not provided.

RESOLUTION

Update the Zip Code in your profile using the link below, then try to Settle your batch again.

https://store.ideposit.net/edit-profile.html